Standard returns
If you receive an item that does not meet your expectations you have 15 days to return it. To do this, make an online return request from the page My Order, https://www.wordans.co.nz/order.
Warranty
If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please make an online return request from the page My Order, https://www.wordans.co.nz/order or send an email to our support team at questions@wordans.co.nz with the subject "DAMAGED" and provide the information listed below.
What information do I have to provide?
When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at questions@wordans.co.nz