If you realize that you made a mistake and ordered either the wrong size, color or style, you can cancel if you let us know within 2 hours of placing the order.

You can click on the button Cancel on the page My Order

The term "Partially Shipped" means we have shipped only part of your order to guarantee the fastest delivery possible, due to availability factors. Therefore, your order will be shipped in separate packages, generating more than one tracking number and with the possibility of items arriving at different times. You will not be charged extra shipping costs.

Our warehouses are mainly located in North American and Europe. Therefore, there is a chance that your order's items have to be ordered from overseas. So, please bear in mind that there is a possibility that your order might get stuck in customs.

*Please note that if your order is stuck in customs we have no control over it and we cannot assume responsibility for it.

We have a special deal or a promotion going on almost every day. Featured promotions get the banner treatment throughout the website. Please browse our website to see if you can find a special deal or a promotion that suits your needs.

We, at Wordans, have decided to concentrate all our efforts into providing customers with the best service possible as a wholesaler. We have discontinued our custom printing services but we still have all the best styles for the best prices and you can even take advantage of our competitive quantity discounts. ​ ​See the link below. ​ https://www.wordans.co.nz/bulk-discounts So, you can buy your blanks from us, take advantage of our discounts, and print locally afterwards, that way you'll save more money.

Standard returns

If you receive an item that does not meet your expectations you have 15 days to return it. To do this, make an online return request from the page My Order, https://www.wordans.co.nz/order.

Warranty

If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please  make an online return request from the page My Order, https://www.wordans.co.nz/order or send an email to our support team at customerservice@wordans.co.nz with the subject "DAMAGED" and provide the information listed below.

What information do I have to provide?

When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at customerservice@wordans.co.nz

 

• A photo of the complete packing slip listing the items delivered
• A photo of the outer packaging
• A photo of the open box where the protection can be seen
• A photo of the damage or defect on the product
• A photo of the entire product
• The reference number of the product(s) you would like to return and reason for return.