FAQ

You can do your own quote through our website which will automatically calculate all the costs according to the models, quantities and your shipping address. By simulating an order you will have your quote before proceeding to checkout. Give it a try, our website is user-friendly and you will be able to modify your cart content, as you wish, to have the most accurate quote as possible. This process is highly efficient and accurate, showing stock availability live. You will find no better prices elsewhere!

Our stock is updated live on our website. As the items come back in stock, the information will be updated accordingly. You can also subscribe to a specific item, color and size by clicking on the exclamation mark showing when an item is momentarily out of stock and you will get a notification email the second it comes back in.

Standard returns

If you receive an item that does not meet your expectations you have 15 days to return it. To do this, make an online return request from the page My Order, https://www.wordans.co.nz/order.

Warranty

If you received your order and discover an item that is damaged, defective or otherwise incorrect please contact us as soon as possible. After receiving your package, you have 24 hours to make a claim and provide all the necessary information. Please  make an online return request from the page My Order, https://www.wordans.co.nz/order or send an email to our support team at customerservice@wordans.co.nz with the subject "DAMAGED" and provide the information listed below.

What information do I have to provide?

When making a claim it is important you provide us with the necessary information to help you return your product. Please provide the following information in your email when contacting us at customerservice@wordans.co.nz

 

• A photo of the complete packing slip listing the items delivered
• A photo of the outer packaging
• A photo of the open box where the protection can be seen
• A photo of the damage or defect on the product
• A photo of the entire product
• The reference number of the product(s) you would like to return and reason for return.